Idler Pulley

The idler pulley on the carriage arm on my Glowforge basic is cracked and causing the prints to be misaligned. Does anyone know where I can get a replacement?

Thanks!

Someone on staff will get you fixed up. You have opened a support ticket by posting here.

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I’m sorry to hear your Idler pulley is broken. I will be emailing you about the next steps. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.