When we upload our SVG file from Illustator, it is not keeping the size of the image. For example, we are cutting out letters and set the “L” to 7 1/2 inches - when it goes into Glowforge, the size changes (5"). Is there a setting to keep the dimensions the same? Thanks for any assistance.
I don’t use Adobe Illustrator, but I’ve read other posts that said the DPI in your design software must match the Glowforge app. Just going on memory, I want to say that it is supposed to be 96DPI. You might want to do a search for “DPI” in the forum and check the results. It could be as simple as changing the default DPI in illustrator.
If you make your art board 12" x 20" the will ignore any dpi differences and keep your items exactly the same size. It’s a nice override since software has been known to change their defaults.
I’m so sorry to hear the Glowforge app is not keeping the correct dimensions.
I see that the community has provided some good advice on the next best steps. I’ll keep this thread open a little longer, and see if any of those steps helped. Let us know how it goes!