Image doesnt print where camera is showing

I have a brand new pro model. Used only one day for a couple of engravings. I’m trying to engrave on 1.5" wooden disks. Its been very challenging getting the image centered. When the camera shows the design on center it does not print on center. I’ve been having to guess which way the camera will be off to get the image centered. Any fixes for this? I do a Set Focus before every print.!


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I am having the same issue! It’s so frustrating. But I’m having sort of the reverse problem

I am trying to make jigsaw puzzles and I have engraved and coloured the picture, but when I try to cut out the shape and the puzzle pieces, the whole thing shifts almost a quarter of an inch to the front of the machine and the whole thing is ruined. I have had the same issue trying to centre images to be engraved on pieces that were already cut as well.

Hopefully, someone has a trick! LOL I’m at a total loss.

In order for set focus to operate correctly, you have to first calibrate the camera so it knows where it is exactly. Done right, you should get very high accuracy. Short of that, you can use the location information at the lower left when something is selected. if you make a very light score you can see where the piece will land before you commit to a cut or engrave

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Follow the steps here. In particular, focus on the Camera Calibration:

It may not get you to 100% accuracy, but it will help a lot.

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You do set focus but do you do it before you place your art or after?


I always use a jig to center art, especially for smaller designs. I can rely on my GF to be accurate in design placement, but it does take the guesswork out of it.

GFUI alignment does have the potential to work like this though, but materials and other vagaries do make for uncertainty.


Oh no! I’m sorry to hear you’ve hit a snag.

There are some great suggestions from @rbtdanforth, @ChristyM and @marmak3261 here. Did you get a chance to try any of them yet?

For our next steps, I’d like to get an idea of the specific variance of the alignment trouble you’re experiencing.

At your earliest convenience:

  1. Turn off your Glowforge.
  2. Check for small pieces of debris or dust.
  • Check the lower door to make sure it closes all the way. It may require some force to open, but open it, wipe any dust off the edges, and close it all the way.
  • Remove the tray and clean any dust or debris from the surface underneath. Pay careful attention to remove all debris from the four dimples where the tray rests.
  • Check the lid to make sure it closes all the way. Small particles of material, such as dust or debris, can prevent it from closing completely.
  1. Check the surface your Glowforge is on to make sure it’s flat. Ensure it is not twisted slightly and that there is no debris propping up one side of the machine.
  2. Turn your Glowforge back on.
  3. Place the Proofgrade Draftboard in the center of the bed and print the Gift of Good Measure using the default settings.
  4. When the print finishes, leave the lid closed and wait until the fans stop and the picture updates. Without moving your artwork or your material, take a screenshot of the Workspace to show us the difference between the artwork placement and the actual print placement. Make sure to include the rulers in your screenshot and show as much of the bed as possible.
  • Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
  • Windows: Click on the Start Menu and type “snipping tool”. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.
  1. Send us the screenshot along with the date and time of the print, and we’ll investigate.

Hello @ericking99,

It’s been a few days since we heard from you, so I wanted to check in and see how things are going. Were you able to try the steps that were suggested? Could you please let us know if you’re still running into problems?

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email