Image lost on screen

I uploaded a design in my app. It was not saved in the “image space” of my software so it does not show up on my screen. I know the image is there because it shows up asking for settings, but I cannot find it anywhere on the screen to drag into the cut area. I have scrolled around endlessly and still can’t find it. Is there a way to locate the artwork to be able to bring it to the cutting area? I can click ignore on it but I don’t want that image to be there in perpetuity. Please help!! (hope it makes sense)

Try ctrl-A (select all) and then use the X-Y coordinate settings to place it on the screen by setting the top left corner to something like 0,0.


so simple!!! Thank you thank you!!!


For future reference, make sure the origin of your design is at 0,0 in your design app. That will at least place it at one corner of the bed.

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I’m sorry to hear that you ran into trouble while using the app. It’s great to see that the advice you received from @geek2nurse got you back up and running! Thanks Geek2nurse!

I’m going to close this thread. If you run into trouble again, or have any questions, please start a new thread here on the forum or email us at and we’ll be happy to help.