We are upgrading to an expanded repair facility!
The transition will take a while, and, during that time, if your Glowforge has an issue and needs to be repaired by one of our technicians, we’re not going to make you wait. Instead, we’ll provide a newly refurbished replacement printer for just the cost of what the repair would have been.
Our main goal is taking care of you with a Glowforge that you can use and enjoy as soon as possible.
With the refurbished printer, you’ll get
- Back to printing quickly – We will ship your replacement printer shortly after you say “yes, please,” so you can get back to printing your designs.
- Inspected and tested for quality and function – Your Glowforge will pass the same tests that a brand-new printer passes to make sure that it will print well and live up to your needs and expectations. Our technicians take lightly used printers and replace worn parts, perform a 36-point quality inspection, and do full diagnostic testing to confirm complete functionality.
- Great value - Refurbished printers cost more than a repair. If this sounds like a really good deal, and that it must be expensive for us, you’re right, but we think you’re worth it!
- 90-day guarantee - You’ll get a 90-day guarantee on your new printer.
We will not be doing this forever. We’ll stop once we have our new repair process in place.
This thread is simply here for your information and in case you want to discuss. We won’t be monitoring it for support issues, so if you have any challenges with your Glowforge (and I hope you don’t!), please email firstname.lastname@example.org or create a new post here in Problems & Support. We’re here to help!