I thought I got a bad batch of material, but I cleaned everything & used proofgrade & my cuts are not going all the way through. What is the problem?!? My machine isn’t even paid off yet!
are you using set focus when you get ready to start? also is the material flat on the crumb tray?
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What machine do you have? Can you share a photo of an incomplete cut item on Proofgrade?
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Sorry to hear that you’re running into trouble with unexpected cut results. The others replied with some good things to check. In addition, the following are questions that Support will ask for troubleshooting:
- A description of the steps you took, what happened and what you expected.
- A description of other recent prints – is this the only one you’ve had trouble with?
- The date, time, and/or name of your print.
- Photos of the front, back, and sides of the print.
- For the Performance models (Basic, Plus, Pro, and HD): We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. If the issue is new, please print the Gift of Good Measure on Proofgrade Draftboard and let us know the result.
Having that information readily accessible can help Support isolate the cause and solution quicker.
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