Initial set up WiFi problems

Hi, I’ve just gone through the set up on my new glowforge and when I come to set up WiFi, I have difficulty. I can connect to the glowforge’s WiFi but when the glowforge tries to connect to my WiFi, it can’t.
The WiFi is on a tp link extender, the WiFi strength is good, it’s on 2.4g. Any ideas on what to try?

There is a page dedicated to this. It’s the first topic in the support troubleshooting section.

Here’s a link, in case you haven’t found it yet. :slight_smile:

If you can give your GF its own 2.4g connection, IMO that’s the best way to go. Most routers these days have the option to set up a “guest” wifi – make that one 2.4g and give the password ONLY to your glowforge.

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I’m so sorry you ran into trouble during setup. It looks like your Glowforge is connected and you’ve been able to print since contacting us. That’s great!

Could you please let us know if you’re still experiencing any problems?

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It’s been a while since we’ve heard from you, so I’m going to close this post.

If you have any other trouble, please start a new post or reach out at