I was wondering if anyone else has gone through the gut punch of receiving your Glowforge internationally (UK in my case) only to have it arrive broken?
My Pro arrived via UPS and I was so excited only to open it and find it soaked in (presumably) coolant.
Emailed support and pretty quickly told it’s a warranty replacement job and I would receive return shipping labels and a new unit sent out.
Has anyone gone through this? What’s the import duty ramifications on a warranty replacement?
I haven’t received the returns labels yet (4 business days) but a new full priced Glowforge has appeared in my purchase history?
Anyone in the same boat?