How can you in all good conscience offer the GloForge on Amazon when preorders of
3yr cannot be fulfilled,and those customers do not have to be frustrated by their dates
being pushed backed or having theirs shipped international with no problems!!
The "compliance and logistic "problems should then be the same with Amazon.Something
is not right here. So do all of us cancel our orders and get it thru Amazon to avoid this nonsense??
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fwiw, you wouldn’t be able to buy from amazon to ship to any of the countries that GF isn’t shipping to yet.
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So, I wrote to support asking them about the 150$ of proof grade material and this is what I got:
"In regards to materials shipping to Canada. The team is working hard to enable the shop for International Proofgrade purchases. Unfortunately, it’s not available yet but we’ll be updating the Community as we work to make the shop and catalog available to all our customers. "
It would seem that even if we eventually get our Glowforge, we won’t get the 150$ of materials anytime soon. Which also means the 10% discount on materials will be useless. This makes a lot of strikes against all of us who have been waiting.
I’m not writing this to complain but merely to inform those who didn’t know (like me).
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If we can’t get proofgrade materials, we also can’t use the $20 per month that they said they would give us for every month past December 2016 our shipments are late. By my calculations I’m owed $460. So all the of the concessions for late shipments actually don’t exist for international customers? Other than an extended warranty and catalog items?
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- Are these continued delays ‘shipping’ issues or ‘compliance’ issues?
I don’t have details to share on country-by-country status.
- Are we still receiving the $20/month material credit until we receive our units?
Yes!
- If I chose to have my unit shipped to a US destination to save on shipping charges (I live close to the BC/Washington border) would I receive an ‘internationally compliant’ unit or a ‘US’ unit (assuming there is some difference).
We can’t speak to the international compliance of units shipped to the US.
- If the unit needed to be returned for warranty would I still qualify for free shipping if I return shipped from that same US address ( a P.O. box across the border)
If you shipped to and from the US, yes, there would be no charge for warranty shipping.
Unfortunately, the compliance and logistics rules for some countries are different than what’s needed to sell via Amazon. The Amazon units are not cleared for sale outside the US, to the best of my knowledge.
I believe that may have been a misunderstanding - I’m checking now. While we’re not selling Proofgrade materials internationally yet, I believe we do ship the PG starter kit internationally.
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Thanks Dan. It would be great if we get the PG starter kit with our GF. Do you have an estimate on when the PG materials will be available for us to buy with our credits? I know a lot of people count on this to help us wait. Thanks again for the info.
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In 3 years time of delay, Glowforge could have planned, designed and produced the 2nd and 3rd generation of Glowforge. Better yet, they could have even created a second line of product for Glowforge.
@dan are you even certain that you are working with a factory?
Not to mentioned, 2 right now and still delaying?
With few years time, and you tell us you can’t pass the compliance and stuff, so this time Glowforge was trying to clear Canada, there’s still Asia too, where I am now, how much longer are you going to take to clear that too?
Maybe another 2 years?
" International customers who haven’t received their unit can always find our most accurate shipping date forecast at glowforge.com/account"
Like I had said before, if you are going to make another lie, then don’t bother saying it.
How is it accurate if it kept on changing? accurate by because we haven’t receive our machines, so whatever dates you guys like to put on there once in a while is considered accurate?
I don’t think your team should be clearing one by one, that’s serious poor management.
So now you plan to ship to Canada, and that’s when you go deal with the custom and logistic issues?
This comment here is a complain, and don’t tell me how sorry you are to all those you are delaying to. Such a long delay, I don’t even feel those coupons and discount and whatever you added to the product for the delays are even worth it anymore.
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I’m also interested in whether or not the $150 of PG materials come with our units and when we will be able to buy more with our credits @dan.
I’m in Australia and my date just went from October 15 2018 to January 15 2019. So disappointing. My original estimated date was April 2018 and every time the date gets close and bumps back again and again. Check your account to see what your new date is.
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I agree. It is taking far too long. They either need to increase the monetary value of the compensation or for those people how only got the basic or plus models should be upgraded to a pro model. That might finally give Glowforge the motivation they need to get this sorted. I am in australia and import goods from all over the world. I have occasionally had to apply for special approvals for products but it is a simple process.
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You can ask them to credit the amount back into your account.
Can we do that? That would help being patient 
Once the credit is finalised and applied to your account you can choose to spend it on pg materials or in the library or you can ask for it to be sent to your bank account.
This to me, is a game changer. It will go a long way to help being patient and to pay for custom clearance Thanks for the info!
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How do I go about getting my refund? The wait has been too long, too many delays without any conclusive answer as to when the final date is.
If you want to cancel your order you just need to send an email to the support team asking them to cancel it. They will refund the purchase amount.
Thanks for letting me know. I’d love to have it confirmed by someone from the company but they are not responding to my email so far.
I guess the one other bright side is that all of the kinks will be worked out by the time we get our machines and some things on the machine may be greatly improved. I think I saw something about improvements in the auto-focus. My date is still November 1 (I’m in Canada) so if I get it by Christmas (not counting on it) it will be a nice surprise.
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You need to email support and they will sort it for you.