Can you provide some answers for international customers…
What is the situation with regards the international Laser Tube Replacement? Will you be providing guidelines on how to replace? A swap-out kit or just the laser tube, etc?
Will you be using upgraded packaging (and tape) for International orders, to better protect the GF and ensure the handles are not lost so easily? For example a second box over the top of the first box and the GF in a plastic bag to protect from dust and dampness?
What is the status and charges for shipping Proofgrade internationally (a key GF feature) - I understand at the moment this is not possible?
Can you confirm that the value on the bill for international orders is what we actually paid? Otherwise, we might be charged taxes on the full price of the GF.
Shipping needs to be shown as well. Otherwise they estimate it based on weight. That normally comes in massively too high, especially when shipping is free, but with GF shipping it might be be cheaper!
1: We haven’t announced any new information here - we’ll post it in the forum when we do.
2: If we make any major packaging changes, we’ll post it in Latest Improvements, as we have with past changes.
3: We only support the shop and catalog for countries that we ship to - as we add countries, we plan to add Proofgrade and catalog support.