I was laser cutting proof grade acrylic, the printer stopped towards the end without finishing. Now it will not respond. It does not calibrate. I’ve tried power cycling it a couple times, still nothing happens. The gantry doesn’t appear to move on its own anymore like it used to during calibration.
I checked the ‘print head’ and the lenses are clean and otherwise look normal. The button flashes on the glowforge like it’s ready to print.
I turned off the glowforge overnight. Turned it on this morning and still the same issue.
The light turns on. I hear the pump & fans kick on. The head does not move.
Glowforge app says:
"Calibrating head of your Glowforge. This can take afew minutes.
I tried moving the gantry/head to the center of the glow forge. Forward/back & side to side feel smooth with no resistance.
I would also like to note that the button flashes white every 10 seconds or so. I have no print jobs scheduled. I tried pressing the button anyway, nothing happens.
I’m pretty technical and am finding it annoying I don’t have an obvious way to see logs or an error report- is there something I can do to see this information?
I’ve cut only a few things on my glow forge using proof grade materials only. It has not been moved or anything out of the ordinary since I received it.
Thanks for your advice everyone.
I think glowforge support would get to you quicker if you contact them directly. I hope it gets resolved quickly for you!