I sent an email to support on the 11th and have yet to receive a response.
So Rita’s been tagged, and that’s perfect. Not trying to pry, but maybe there’s something one of us can help answer for you? Some pretty knowledgeable folks here, if you’d like.
I appreciate the gesture but this is a support specific issue.
No worries. Hope it gets worked out quickly for you!
No idea if it applies, but AWS (amazon web) has been having issues all week. If their customer platform utilizes it (a ton of companies do) they may be behind.
Just heard from @rita - combination of technical difficulties + vacation left us a little behind. My apologies! Please let us know if you’re still not getting our email replies.