Is support@glowforge.com behind?


#1

I sent an email to support on the 11th and have yet to receive a response.


#2

Hmm, Just gona tag @Rita


#3

So Rita’s been tagged, and that’s perfect. Not trying to pry, but maybe there’s something one of us can help answer for you? Some pretty knowledgeable folks here, if you’d like.


#4

I appreciate the gesture but this is a support specific issue.


#5

No worries. Hope it gets worked out quickly for you! :slight_smile:


#6

No idea if it applies, but AWS (amazon web) has been having issues all week. If their customer platform utilizes it (a ton of companies do) they may be behind.


#7

Just heard from @rita - combination of technical difficulties + vacation left us a little behind. My apologies! Please let us know if you’re still not getting our email replies.