ISO Help with images disappearing when transferred to Glowforge interface

[audradonroe]

Hi Everyone,
I’ve been talking with Glowforge support and we seem to not be able to figure out the issue. I have always created my SVGs the same way, and recently they haven’t been transferring to the glowforge interface correctly.

Problem: When I make image ornaments or magnets, I edit the image on Photoshop then bring it into Illustrator. I add the cut line on illustrator and then export to an SVG. Recently, when I put the file into glowforge the image disappears and I only see the cut lines.

Troubleshooting: I’ve tried different images, different SVG settings, non-Photoshopped photos, photoshopped photos in different ways, different image files, double checked clipping paths, etc. and each time the photos disappear.

For example, I made this file:
student work AGAIN.ai (3.3 MB)

(long story short, my students won a prize to get things made for them… here you see a South Park engraving and two name tags).

As you can see there is only a RED rectangle for where the South Park image would be (it’s visible in the AI format). When I upload it to Glowforge, I can only select options for the cut lines and the photos are gone.

Here is another example: These were image ornaments for Mothers day that I can’t get to work either. The file looks perfect, images are set, and outlines done. When I bring it into Glowforge–the images disappear–and this is the outline view.

Thank you in advance! It’s sort of deflating that all of a sudden my go to process isn’t working. I’m also using this illustrator:

[ekla]

Have you tried pdf instead of svg?

[dklgood]

Care to share the svg version to see if someone can help?

How are you exporting the ai version? Do your files contain clip paths?

[audradonroe]

Hi! Let me see if this works. Every time I upload the SVG it adds as an image.

This is the ornament file as an svg uploaded to google drive: Lori-HalfOrnaments.svg - Google Drive

I usually export on Illustrator following the screen shot below but with decimal 1. I tried decimal 5 and it still didn’t work when troubleshooting with Glowforge’s tech support.

[dklgood]

The file uploads like something with a clip path - meaning no image, just the outline. I don’t get the clip path error message, however.

[audradonroe]

Yes that was happening to me too! I’m completely stumped.

[dklgood]

Can you share one of the photos from Photoshop before it goes to AI?

[techquest89]

Gonna try and see what shows up in inkscape

[shop]

@ekla

Have you tried pdf instead of svg?

this is your solution. saving as PDF imports fine. not sure why the SVG is not working. copy/paste isn’t working either. but whenever i have issues with an image in copy/paste, saving as PDF fixes the issue.

[shop]

@dklgood

The file uploads like something with a clip path - meaning no image, just the outline. I don’t get the clip path error message, however.

i looked, i couldn’t find any clipping path in AI.

[audradonroe]

Thank YOU! Going to try this and get back to you. It’s been a busy work week, but I wanted to make sure you knew that I saw this!

[EddieC]

I downloaded your file and opened it in AI, I did find some clipped paths

I just opened the clip group then turned off that layer by clicking the Eye on the left. then deleted the 2 clipping paths did a save as SVG and it uploaded into the GF interface and all was good. I also tried to export as SVG but that did not work. hope this helps a little.