Hi Everyone,
I’ve been talking with Glowforge support and we seem to not be able to figure out the issue. I have always created my SVGs the same way, and recently they haven’t been transferring to the glowforge interface correctly.
Problem: When I make image ornaments or magnets, I edit the image on Photoshop then bring it into Illustrator. I add the cut line on illustrator and then export to an SVG. Recently, when I put the file into glowforge the image disappears and I only see the cut lines.
Troubleshooting: I’ve tried different images, different SVG settings, non-Photoshopped photos, photoshopped photos in different ways, different image files, double checked clipping paths, etc. and each time the photos disappear.
(long story short, my students won a prize to get things made for them… here you see a South Park engraving and two name tags).
As you can see there is only a RED rectangle for where the South Park image would be (it’s visible in the AI format). When I upload it to Glowforge, I can only select options for the cut lines and the photos are gone.
Here is another example: These were image ornaments for Mothers day that I can’t get to work either. The file looks perfect, images are set, and outlines done. When I bring it into Glowforge–the images disappear–and this is the outline view.
I usually export on Illustrator following the screen shot below but with decimal 1. I tried decimal 5 and it still didn’t work when troubleshooting with Glowforge’s tech support.
this is your solution. saving as PDF imports fine. not sure why the SVG is not working. copy/paste isn’t working either. but whenever i have issues with an image in copy/paste, saving as PDF fixes the issue.
I downloaded your file and opened it in AI, I did find some clipped paths
I just opened the clip group then turned off that layer by clicking the Eye on the left. then deleted the 2 clipping paths did a save as SVG and it uploaded into the GF interface and all was good. I also tried to export as SVG but that did not work. hope this helps a little.