Issue: Machine is stuck on Centering
Started: 10/09/2019 @~11:00pm
I started off by turning my machine on with a piece of 1/8 wood in the unit. I don’t believe It went through a full bootup cycle before I shut it down because I noticed how dirty it was.
I performed a cleaning using ZEISS wipes like I’ve done about a dozen times since I got the machine. as usual, I turned the Glowforge (GF) off. Removed the crumb tray and shook out any bits of cut wood and char that had fallen into the crumb tray and set it aside. I laid out my blue cutting mat, cleaned it off and set out my Zeiss wipes, blue lens tool, and flashlight so I can see in the unit. I removed the laser head unit, removed the top and took out the mirror. I then used the lens tool to remove the head lens and set them all up on the blue mat.
I cleaned the static lens inside the left side of the GF chassis first, followed by the outside lens on the left of the print head. Then I cleaned the removed print head lens on both sides followed by the mirror from inside the print head. Lastly, I cleaned both camera/sensors under the print head and the lid camera as well. I reassembled the laser print head and reconnected it to the white ribbon cable and returned it to its place on the rolling housing. I finished cleaning the glass tube and lid glass with a soft rag that I sprayed a mild degreaser on followed by a 2nd microfiber rag with some ammonia-free glass cleaner.
When I was done I turned the unit back on and the laser arm/print head did not move and the dashboard was stuck on centering. I turned it off and on again and still, no movement and still stuck on centering. I checked the 5 clips that attach the lid components to the GF control board and none were loose. I have also powered the GF off, reset my modem & router, then turned the GF back on. Still stuck on Centering. Can I get an extra lil black cable?
I have several import jobs I need to get going ASAP. Please help me Tech Support, you are my only hope.