My machine is not cutting through proofgrade materials on proofgrade settings.
I have made sure the material is flat. I have cleaned the machine, all lenses, air assist fan.
I have even tried to lower the speed setting and it still does not cut through. Even on proofgrade settings there is a slight flame, that never was there before when the machine was cutting correctly.
Anyone know what could be happening? And any possible ways to correct?
So this is with PG acrylic? I’m sorry if it sounds like an interrogation, but my mind keeps telling me this is the problem, but the evidence doesn’t support my theory.
Hello @marleeshealy, thank you for providing those photos. I agree that your optics all look to be in great shape.
After reviewing the logs for your unit again, it looks like your Glowforge might be having trouble communicating with the printer head. There are two key connections I’d like you to check for me.
Could you please do the following?
Turn off your Glowforge.
Holding only the finished black surfaces, grasp the printer head as shown. Pull gently up and back to disengage the magnets and remove the head.
There is a small tab in the center of the wire ribbon. Push down fully on the tab to release it, and gently pull the wire ribbon plug from the printer head.
Pick up the printer head and wire ribbon. Make sure the tab on the wire ribbon is facing up. Slide the ribbon back into the head until it clicks.
As shown, lower the printer head over the metal plate so that it rests next to the two round posts. Then push it gently away from you – you’ll feel a “click” as magnets pull the printer head until it sits snugly atop the metal plate.
Take a photo of this board. I’m specifically interested in the cable connection highlighted by the red square. Please orient your photo to capture that connection.
Turn your Glowforge back on. Retry the Gift of Good Measure test print.
Send us the photos you took in step 4 and step 9.
We’ll review the photos, and follow up with next steps. Thank you!
Thank you for working through those steps, and for sending over these images.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.