Hello! Could someone help me? My machine won’t cut. I’ve noticed that the laser isn’t turning on. Has anyone else experienced this? It doesn’t cut or engrave any material; it turns on but doesn’t perform any action.
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There are many specifics that need answers to guess what the problem is. I would call the Glowforge office for help immediately especially if it is a new machine.
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Do you know how long it takes them to reply? The truth is, I’ve had the machine for three years, but I don’t really use it that much; it’s practically brand new.
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The time varies but if you think about their probable busy and lax times and use the direct help number it is usually pretty quick. I am on tablet and can’t type or get about much, but it will take a bitof conversation to narrow down your issue. Many “first contacts“ simply messes up their system and makes it take longer.
Some things I could answer on one issue, some need to work out the possible path to start looking. You might want to list as much as you can in d3tails here also.
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I have to call, is that better? The problem is my English is very limited. I have to ask someone to call for me.
I’m desperate, this is my best sales month and I’m going to lose it. Thank you for your reply.
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Calling is your best and fastest option.
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I already called and waited on hold for quite a while, but I couldn’t get through to anyone. I called again and selected the option for them to call me back. I’m praying that happens soon.
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OK. They opened at 8 PST (11 EST) so they may be catching up.
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