Personally I think the box situation flipped them out a bit.
after seeing some of the pictures, the risk of damage had to be much higher than they expected. Recall that not everybody that is getting one is on the forum. there could have been a couple of dozen people that had all sorts of colors on their start buttons, when they powered them up.
, they would have to get new boxes designed and manufactured.
When they mentioned that the new boxes had the pop out handles, that means a THICK box. I do biomedical research, and when we get equipment, and it has those pop out handles on the box, you are talking seriously thick cardboard.
Apart from losing a mains lead and gaining a gas fitting none of the damage reported on the forum was from penetration of the box. It seemed more like shock damage, which would need more / better foam rather than a stronger box.
Yes that could well be true but if we never know about them they might as well have not happened.
We do know that out of the people on the forums only about 40 have mentioned receiving an email and about 10 of those still haven’t received theirs yet, for some a month later.
Where it’s a box bottom with a box top that slide over it, then plastic handles lock everything in place - 2 on each side. And sort of double boxes everything, in a way.
The really nice thing about the plastic locking handles is you can repackage the thing 100 times, and it’s just as solid as it always was - you don’t need to untape and retape it. I mean, assuming the new glowforge box is at all similar to the cintiq box. Which I’d bet money it probably is.
I used mine for 3 moves with 0 problems, and then it got wet when our basement flooded (literally right before I needed it for another move). I definitely will be sticking my glowforge box in our new attic! Gotta protect the protection
There is absolutely nothing that prevents them from making an announcement with either good news, or bad. Waiting for an end of the month for an update? That’s just an arbitrary date. And waiting till the end of the month may be an unreasonably long time to wait.