I’m sorry for the trouble. As @chris1 pointed out, we were experiencing an outage earlier today that may have contributed to the issues you were experiencing. The outage has now been resolved, and you can find more details at status.glowforge.com.
Unfortunately, we don’t support any particular method to set a static IP address on your Glowforge. However, if you want to pull the MAC address of your Glowforge, you can do so by following these steps:
-
Reboot your Glowforge.
-
Wait at least 30 seconds, or until the Printer Head stops moving.
-
Open your browser and go to setup.glowforge.com.
-
Open the Javascript Console (in Chrome, this can be found under View > Developer > Javascript Console. In Firefox, it is found under Tools > Web Developer > Web Console).
-
Follow the Wi-Fi Setup steps until you are connected to the Glowforge Wi-Fi access point. The page will say “Connect Your Glowforge to Wi-Fi”.
-
In the Console, paste the following code:
fetch('http://192.168.192.1:3000/setup/connection_status').then((response) => { return response.json() }).then((data) => {console.log(data.address)})
- This should return a bit of code that looks something like the following:
Promise {<pending>, nr@context: r}
a1:b2:c3:d4:ee:f5
Here’s how it looks in the Javascript Console on Google Chrome:
The second line in this response, a1:b2:c3:d4:ee:f5, is the MAC address.
- Exit the webpage, reconnect to your usual Wi-Fi network, and reboot your Glowforge.
Please let me know if you’re still running into any trouble. Thanks!