Lag in browser

Community Support
1

I’ve been experiencing an odd problem lately: my GF gets done printing, but my browser still shows the countdown, or it will get stuck with the message “Cooling Down”. Resetting the browser doesn’t help, the only way to resolve it is to turn off the GF and turn it back on again (and then it works fine). I’m using Firefox, but it happens on Safari also. Anyone else had this happen?

2

Generally that happens when your WiFi blipped out during the job run so the browser lost it’s connection/timing with the laser.

2 Likes
3

@samspendlove I am so sorry your Glowforge printer is getting stuck showing the countdown or cooling down.

Are you still having this issue? If so could you let me know if it is happening when you use one of your printers or on both? If on both is this also happening at specific times or anytime?

4

It occasionally happens with both of them.

5

Hello @samspendlove! It sounds like your Glowforge was able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  1. Turn off the computer, phone, or tablet that you’re using

  2. Turn off your Glowforge

  3. Unplug your modem

  4. Unplug your Wi-Fi access point

  5. Wait one minute, then plug everything back in and turn them back on


If that doesn’t work, we have two more suggestions that often make a big difference:

  1. Improve the signal path between your Glowforge and your Wi-Fi access point
    Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
    • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
    • Relocate your Wi-Fi access point closer to your Glowforge
    • Move your Glowforge closer to your Wi-Fi access point
    • Install a Wi-Fi range extender closer to your Glowforge
    • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge

  2. Reduce electronic and Wi-Fi interference
    If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

I hope this helps. Please let us know if you have any other questions.

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.