I am trying to get my Brand new Glowforge Pro up and running. I cannot get the laser arm calibrated to operate correctly. The right side is not horizontal with the left. I have spent several days trying to fix this problem. I have gone through many community posts and have attempted fixes. I see nothing blocking the tracks. it does not appear to be off the track. As of now, I don’t even categorize myself as being a new user because I have not even had the opportunity to use it. I am becoming very frustrated.
This was a big monetary lay-out and after a week of one problem after another on setup, I am questioning whether I should have spent the money or not.
@eflyguy and @geek2nurse have pointed you in the right direction. I’ll just add, don’t panic. This anomaly is relatively common with new machines and doing as above cures 90% of them.
Also be assured that if you are so unlucky that the procedure doesn’t fix it, Glowforge is great about getting another one out to you.
The arm in the picture definitely looks misaligned from the photo. are all the wheels on the rails? I think you may need to check that. If you have the machine off, are you able to align the arm or does it not want to be square?
Edit: on my machine the black strip for the lid camera wiring is very square. Can you get kind of close to parallel with the black strip on the lid?
I’m sorry for the ongoing trouble. @eflyguy is correct that a good next step would be to check the belt tension on the belts located on the left and right side of your unit. Could you check the tension of your belts for me?
When pressing lightly on one side of the belt, the other side should not move.
(You should see an animated image above)
Let me know if the belt is loose and I will follow up with your next steps.