Laser beam not working or cutting

Hi,

I need help please. My laser is not cutting or engraving. I cleaned it really well, replaced the printer head because it was scratched. It seems to run right but the laser is not lighting up or marking anything. Help what can I do?

Check your settings to be sure the POWER has not reset to 1. If settings are correct, you probably have a failed power supply or laser tube and you’ll need to email support for help. Support doesn’t monitor the forums any longer.

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Thank you, I checked it and its not set to 0.

Use the contact form on the support main page. They removed the email address some time ago.

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