Laser Bulb in Pro Cracked

Trying to get some help on this issue. I did send an e-mail as well asking for assistance. I have not even had my a Glowforge Pro for a year and the bulb cracked and glass broke inside of the bulb. I have no idea why it happened. I do not use it every day. I am hoping it is under warranty. I had the box for the longest time, but now can not find it. I am afraid my husband may have thrown it out when cleaning the garage. The Glowforge is in my house and the temperature is always around 72 to 74 degrees. We do have it vented to the outside as well. How do I go about getting a replacement bulb?

I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.