Laser does not engrave on correct area

I got my glowforge a few months ago. My first try was to flip over the mini ruler and engrave on other side. I wanted to use my business name and phone number. It didnt work. I thought is was user error

When you say it didn’t work what does that mean? It didn’t do anything? It did something but not where you expected it? Have you completed all the recommended steps for new beginners?

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What were the results of your calibration process?

That should get you within 1/4", often much closer.

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Double sided engraves are best accomplished by having both the front and back sides of the design in the same file stacked one on top of the other. You ignore one of the sides and engrave/cut the item, then flip and ignore the cut/front engrave and engrave the back without moving your design or the material.

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Apparently when I set up my Glowforge in late December, the printer head was not properly aligned. I took it off and back on and it is working fine. Thanks for the assistance!

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