I am a school teacher who, through a grant, received our Glowforge Pro less than two months ago (right when things closed down). I have been using the Glowforge to print PPE for local healthcare workers, but was only able to cut one proofgrade sheet of S hooks, before I ran in to trouble. I tried another sheet of S hooks and head bands for face shields, but the laser did not cut all the way through the proofgrade acrylic. I repeated the cut slower, still didn’t work. Yesterday the laser stopped working all together. I have read threads on here for two days and have tried EVERYTHING mentioned (clean, check mirrors, check connections, disconnect and reconnect white strip, unplug, tried Gift of Good Measure, etc. Nothing!
The print head moves, and I can see a reflection of light where the laser should be, but no laser. The tube does not light up, the power setting is full power, the machine is level, I’m using Proofgrade materials, nothing seems burnt out or broken, … I have made 5 cuts with this machine. Total. Ever. I am sick over this. Please help!