I also hate to be the bearer of bad news, but you will likely need to round up the shipping materials. Sorry…
Yeah, they were destroyed (broken down) at school, which is why I am sick! I don’t have $250 to pay for new packaging. I can try to MacGyver it. It should still be there since we haven’t been, but…
If it has to be replaced they might send the replacement first so you can send this one back in that box. Just make sure they know you don’t have the box.
I’m so sorry to hear that you’ve hit this snag. I appreciate you following the communities advise, and providing such great information.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.