I’m trying to cut a cake topper, which i’ve successfully cut many times before, but for some reason the laser is cutting part of the design perfectly and then ‘dotting’ the design instead of cutting a full line. Has anyone experienced this before?
I’ve cleaned the machine and recalibrated but it’s still doing it and i’m at a loss as to why! I’m based in the UK, and have now cut 5 times with the same results.
The cake topper is for an order for tomorrow morning, really hoping someone can help soon!
In the meantime, maybe there is someone who is close in the UK who could cut the design for you? You could also post a help wanted uk in the everything else section. I am afraid that it would take longer to get to you from Hawaii!
I’m sorry to hear you’re experiencing difficulties with your Glowforge. Since you’ve already cleaned your Glowforge and you mentioned you’ve printed this design before, I’d like you to check that the material is flat in your Glowforge.
If the crumb tray is mispositioned or holding bits of material from packaging or printing, it could keep your material from lying flat. Even a millimeter difference in height could affect your laser’s ability to cut. Follow our instruction here to ensure your Crumb tray is flat.
Some materials can develop a curve (called ‘warp’), and warped material may not cut through consistently. The problem is especially likely to occur if the print is large. Read our troubleshooter on warped material for ideas on how to take care of your materials.
Once you’ve verified the above, try another print to see if you can successfully cut through and let us know how it goes!