I have had my Glowforge Basic for a little over six months and have been using it without issue. Yesterday I went to do a cut operation and it wouldn’t cut, it would intermittently fire small bursts that would make little dots on the wood. It would cut part of the line, then fire dots again.
This was a design file I have printed countless times on the same 1/8 inch wood with no issue
I have confirmed the settings are not messed up (I have had it happen where I accidently have the machine on lowest power by accident, etc, that’s not what’s going on here).
I have reseated the print head, cleaned the lenses, window, and angled mirror. I have checked and reseated the ribbon cable. The laser tube is lighting up like normal during cuts, and the print head is moving as though the machine “thinks” its cutting. Each time either the cut happens partially/intermittently or not at all.
I’ve restarted the machine and tried another electrical outlet.
I have emailed support and I haven’t heard back yet. I’m really discouraged, especially if this machine craps out a couple weeks after the warranty runs out.