You know the drill. Clean your optics. Clean all of your fans. Cut the Gift of Good Measure on Proofgrade material using Proofgrade settings. If it doesn’t print perfectly, post pictures (front and back) and note the time and date of the print.
I’m sorry that your settings aren’t working as expected. Running a test print on Proofgrade material with default settings would be the best next step so that our team can look into this for you.
I’ve included our standard steps along with instructions for the test print below. Please turn off your Glowforge and check the following:
Proofgrade materials are available only from Glowforge. We were all instructed to put aside one from the initial shipment in case we needed to troubleshoot our machines.
The Gift of Good Measure is about 2.6in x 1.5in. Since the test only needs a small amount of Proofgrade, it’s okay to use any piece that is large enough to print out the design. Do you happen to have any scraps of Medium Proofgrade Draftboard that are large enough?
When you open the design, if it is empty, you can start fresh by choosing “Reset Design” to remove all changes and restore the artwork. Here are the steps to do so:
Open the design in the Workspace of the Glowforge app.
The artwork for this design should load into the Workspace, and the following message should appear in the bottom right corner:
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Before you select the material you’re using, you may see the following in the print steps on the left:
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Once you’ve selected the material you’re using by clicking on “unknown”, the print steps should then switch from saying “enter settings” to having the correct default Proofgrade settings assigned to each step:
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Please let me know if this information helps you to set up and run the test!
If what you see in the app matches this photo: ​
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What this indicates is that the system has selected the default Proofgrade settings that match the material selected in the top-left corner. When Proofgrade settings are selected, each step will only be labeled with the operation type (Engrave, Cut or Score) instead of showing the specific power and speed values. You can run the print, and your Glowforge will use the default settings for the selected material.
If you’d like to be able to take a peek and see the settings we use for a piece of Proofgrade material, here’s how:
I’m sorry that the Gift of Good Measure didn’t cut through correctly. Thank you for running that test, I’ll locate the logs. I saw that you’ve sent in an email with an additional photo of the back of the material from this test.
I’ve sent you some next steps via email, so I’m going to close this thread and I’ll continue to assist you via email.