Laser head not firing

Hi there,
my Plus was working fine this afternoon, then I got an orange flashing light. I shut the laser down for a while and let it set. When I turned it back on it went through all the motions like it was working but the laser isn’t firing.

Orange can happen when the clip on the white cable comes loose from the head (it’ll also happen with a temp warning but then there should be an error displaying on your screen). With it off, check that connection. Fingers crossed it’s that easy.

FYI, if you do get a too hot warning, don’t shut down - let it continue doing what it’s doing (cooling itself off), shutting it down will slow down that process.

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Hello @kimjenkins66,

I see that you’ve also emailed us about this issue and I’ve just sent a response to you there. To avoid duplicate communication, I’m going to close this thread and will continue working with you over email.

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