I’m sorry for the inconvenience. We’re seeing this, too, and we’re looking into it.
In the meantime, I’d like to share some tips that may help to work around the issue.
You can engrave the design by converting it to a bitmap, which will eliminate the issue. In Inkscape you can do this by following these steps:
- Open the file in Inkscape.
- Go to Edit > Preferences > Bitmaps.
- Under Create, change the Resolution for Create Bitmap Copy to the resolution of your choice
- Close the Preferences window.
- Select your image.
- Choose Edit > Make a Bitmap Copy.
- Inkscape will make a bitmap copy on top of the original artwork.
- Click the top artwork to select it, drag it off of the original artwork, and delete the original artwork. You’ll be left with the bitmap copy.
- Select File > Save As and save the file as a Inkscape SVG file.
- Upload your file to the app and print.
Or, in Adobe Illustrator:
- Open the file in Illustrator.
- Select your image.
- Go to Object > Rasterize.
- Select File > Save as and save the file as an SVG.
- In the SVG Options dialog, under Options, select Embed for Image Location.
- Upload your file to the app and print.
I hope this helps!
I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!