Thank you for reaching out to us. I’m sorry to hear that your Glowforge laser has stopped working.
I took a look at the logs for your unit and have seen a couple of prints you attempted to run that show no laser activity. I’d like to have you take a quick look at the mirror inside your printer to see if it has any damage. Please follow these instructions to access the Printer Head mirror. (https://glowforge.com/support/topic/cleaning-service-and-moving/cleaning#wiping-the-mirror-in-the-printer-head) If the mirror has any damage, please post a photo.
If the mirror is in good condition, then unfortunately the next step is to do a warranty replacement of your Glowforge since we won’t be able to resolve this remotely, and we want to get you back to printing as quickly as possible.
I’m going to go ahead and send you a separate email with the full details of how the warranty replacement will work. If the mirror looks ok, please just go ahead and respond to email instead and we will proceed with getting a new unit out to you. If you don’t receive my email within the next 30 minutes, please check your spam/ junk mail folder.
Once I know the email has been received, I will close this thread and we will continue to work with you over email instead. Please let me know if you have any questions.