Laser not firing at all

Well 2 weeks into ownership and the laser isn’t firing, and the coolant pump sounds like there is marbles in it. The tube doesn’t even light up now. Thinking I got a dud this is beyond frustrating, spend this much money on a machine just to have it break this quickly.

Hi @pabel422. I’m sorry to hear that you ran into some trouble with your new Glowforge. I received your email support request for this laser trouble, and just sent a follow up response. To avoid any potential confusion, I am going to close this thread to consolite the discussion through the email ticket. I’ll look forward to your email response and helping get this resolved soon. Thank you!