I got my glowforge a few months ago and everything was going fine until today when I took out a sheet go material and put in a new one to start my next print. The laser is not firing but the carriage head is moving.
I have tried turning off and unplugging the machine, restarting my computer, cleaning the lens and mirrors, and printing the gift of good measure which won’t print. My power is not too low, and I don’t see anything in the laser core. I work in a makerspace and I am used to laser cutters (epilog) and taking them apart and fixing them but I haven’t had an issue quite like this before. I contacted customer support but am hoping someone here had the same issue and can help me. My only theory is that the laser isn’t firing as a safety mechanism because it thinks the lid is open, which it is not. I am not sure how to fix this if it is the case. I have a lot of small business orders I need to work on ASAP and it is very stressful to have a defunct machine. All the forum posts about this that I saw have been closed by glowforge as they were emailing the consumer directly so I don’t have any more troubleshooting tips to try. It was working fine one minute and then the next, nothing and I didn’t touch anything / do anything to the machine in between.
TLDR: laser not firing but carriage head moving