It looks REALLY clean! 
Support probably needed to see it before they could continue with the analysis, so having the photo here speeds things up for you a bit…best of luck. I hope they find whatever’s causing it.
1 Like
Thank you! It’s probably the only area on the machine that clean 
I hope so too…
1 Like
Hello @jennysmi, Thank you for taking the time to send in those photos. I am going to further review this case with my team. I’ve already sent you an email letting you know what we are going to do with the next steps. At this time I will go ahead and close the forum post to mitigate any confusion or miscommunication.