My refurb died and Glowforge is telling me I am less than a week past 90 day warranty. They informed me that my only option is to pay $ 1125 for yet another refurbished unit with yet only another 90 day warranty. My refurbished unit had the exact same issue as my new machine, and by reading many posts, here, and on various sites, many, many have the same issue. They have informed me via numerous emails, that they don’t offer telephone support, nor do they offer repairs anymore - maybe they will in the future and they stated that this issue was extremely rare - their exact words! Once again, they said the only option to get up and printing again was to pay them another $ 1125. note here was my first post —— made in Dec 2021 on my first machine. jstapfOwner
My laser won’t fire up…the printer head moves … the laser doesn’t fire. I’ve cleaned lenses, mirror, fan assist, everything is in properly. It was in the middle of an engrave and then it stopped engraving, printer head continued . I tried making Glowforge ruler on proof grade—same issue. Machine is only 9 months old and I’ve got all orders for Christmas and I can’t get support to respond. I’ve got a GF plus.