Randomly in the middle of a print my glowforge stopped cutting, wasnt watching it at the moment but part of the model wasn’t cut, figured I messed it up, and since then nothing cuts/scores/engraves
Pro Model, less than a month old
ive tried using proofgrade draftboard/acrylic/basswood and non proofrgade acrylic, no luck
Ive tested using both custom designs and the gift of good measure, no luck
checked the mirror, cleaned lenses, checked the ribbon connection, no luck
power cycled the GF, PC, and Wifi, no luck
the settings are all correct in the GFUI, no odd power or speed settings
There doesn’t seem to be a laser going through the tube, and im not particularly noticing any odd noises from the pump or anything that wasnt normally running
Probably a failure of the lid cable. You can run through the testing below to eliminate other causes and then let support know the results of the tests.
We are working hard to ensure you’re able to create amazing things with your Glowforge. We’re so sorry you’ve run into trouble and we’re here to fix it.
Unfortunately, we’ve found that your unit has a problem that we can’t solve remotely. I recommend that we make a warranty replacement.
We realize this is frustrating news, so we’ve tried to make the next steps fast and easy. I’ll follow up with an email on the details.