A few minutes into a engrave and cut file, it just stopped firing. The gantry stays stuck in one spot, the laser head moves left to right with no laser and doesn’t advance. It does run through the full motions of a cut but no beam. No light in the tube. I was just about to order a second machine but now…
I can see that you’ve also contacted support via email, and that we’ve contacted you there. I’m going to go ahead and close this topic to avoid any duplicate communication.