I have a problem with the consistency of cutting materials, that I’ve cut earlier at the same settings. It applies to both proofgrade and non-proofgrade.
It feels like my cutting power has been deteriorated. I suspected the lens being damaged by thermal lensing. I ordered new lenses, mirrors and windows in order to try that before submitting a ticket.
Glowforge has still not processed my order, placed on 2018-05-13, and are unable to tell when to dispatch, due to “investigation”. Very unsatisfying!
I have waited for two and a half years on my Glowforge, and now I have to wait for an unknown time, to get my spares.
I’m getting very frustrated, and I’m not happy with my experience, so far!
Step up your game Glowforge, and get my printer work again!