I’ve already put in a ticket, but decided to post here as well. I have already using the proof grade material with the same file, and it doesn’t work. Help! Thank you!
Posting here opens another ticket, which can slow things down. For future incidents, it’s best to just do one or the other. 
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Hello @buddeno - I see you’ve already connected with one of my colleagues via email. To keep communication lines clear, I’m going to go ahead and close this topic so we can concentrate our troubleshooting to that email chain. Thanks.