Laser Tube Not Firing

Good Evening
I’ve had my Glowforge Plus for approx 3 months. I only use it on the weekends, maybe 4 hours a day. Tonight I needed to get a file printed at the last minute and it’s just a cut. 140 speed/full power on 1/4" baltic. The first 10 seconds cut thru fine, then the tube faded to a slight glow then went out completely. I restarted numerous times, shut it off and restarted, closed down my laptop and reloaded my cut and nothing worked. Please help

Uh-oh. Stand by for Support, they’ll need to check your logs to see what’s going on with it.

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Oh no, I’m sorry for the trouble.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.