Laser won't fire up

My laser won’t fire up…the printer head moves … the laser doesn’t fire. I’ve cleaned lenses, mirror, fan assist, everything is in properly. It was in the middle of an engrave and then it stopped engraving, printer head continued . I tried making Glowforge ruler on proof grade—same issue. Machine is only 9 months old and I’ve got all orders for Christmas and I can’t get support to respond. I’ve got a GF plus.

Hi @jstapf I’m sorry to hear that you ran into some trouble with the laser of your Glowforge. I saw we are currently working with you through thi in an email ticket. To avoid any potential confusion, I will close this thread to continuing troubleshooting there. Thank you!