Hi everyone! I recently just got a refurbished GlowForge due to my other one not working anymore. I was so excited to get started back up on printing and I have a business so I have a few orders that I needed to get done and had to actually turned away while waiting for the refurbished printer to come in. When I set up my new printer and turned it on there was a lot of liquid in the tube. I understand there’s supposed to be liquid in it, but there is a lot of bubbles. When I tried to run a cut it would not work. The laser would not fire on, but the head of the printer would do all of the motions as if it was cutting. Since I had a printer before, I am very familiar with using it. I checked all of the settings to make sure that the power wasn’t set to low. it was not and I was using the same exact settings and materials as I have always used with my printer and had no problems. I am providing a video of what tube currently looks like. If I was a betting woman I would think that this might be the reason why the laser is not operating, but I am not sure. It also does not have a purple color when the laser is supposed to work. Since opening up the printer and setting it up I have not been able to make any cuts so far. I have to get this laser working because I have so many orders that I have to complete and I have already turned away a ton. I know that I sent an email to support last Friday and have yet to hear from them and I know they are not the quickest to respond. I am very frustrated and I am hoping that someone on here can help me.