Just got it today, first print. The stepper motors do not seem to be in sync for the left and right and they would constantly get out of parallel. I just got it today. I turn it off and try to sync them by hand so they’re parallel and it moves smoothly after that. Once I turn it on, it keeps going out of sync like their steps are off causing it to run roughly when moving front and back. That does not seem right at all. Also once out of parallel, the angle seems to vary and does not stay consistent.
Note: When I move the gantry back and forth after I’ve aligned them, it runs smooth and free of obstructions. The belts seem fine and not way off from tightness from each other. I’ve also noticed that small movements seem fine like when it engraved line by line as you can see by the top part. It’s when movement is bigger that the stepper motors seem to miss steps.
Okay, you’re going to need to let Support take a look at your logs. There have been a couple of reports of this very recently…it might be something with the software.
What time and time zone did you try to run that print?
It is, and they are great machines too! (Initial startup bumps notwithstanding.) (I’ve had mine going for a couple years now, but sometimes one gets out that has a problem. )
Hopefully this won’t be one of them.
