Left side of the material is getting cut right will not cut all the way

Hello I just purchased my glowforge and am still learning how to use. I’m having trouble with cutting material. The machine seems to cut all material on the left side but anything on the right side will not cut and if the design is large enough to take up the whole material only half will cut all the way through and the other half will not. I have also been using all proof grade material. Can someone help please

This happens when alignment of the optics is not correct. Rough handling by UPS or Fed Ex can cause this. Send an email to Glowforge along with photos.

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