Lens out of focus...accidentally pushed it in after cleaning



There’s always a chance I did something wrong but I’m pretty confident that I didn’t.
Either way, I can’t fill orders right now and there’s nothing I can do about it until I hear back from someone.
And then I have to stress that they’re going to make me send the whole machine back delaying production even more.
Fingers crossed they can send me a new printer head promptly and I can be on my way.


I seem to recall at least one that this happened after a cleaning and incorrect re-install too. It happens

I don’t think you need to stress about that. I’d bet the chance is almost 0. I think worst case is they have to send you a new head assembly. Best case, lenses and or mirrors.


I’m so sorry you ran into trouble. I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.