Lens Removal Magnet Broken


#1

Hi! I got my GF just a few weeks ago and only needed to clean the lens today… except I just saw that the ring magnet on the lens removal tool is broken and in two parts. Is there any way I could get a replacement for this?


#2

Though Support might replace it directly, you can purchase additional ones at:

https://shop.glowforge.com/products/lens-tool?taxon_id=57


#3

Common-ish problem. Mine was in pieces when I got it as well. Support credited my account the cost of reordering a new one. Good luck!


#4

I’ve seen this problem crop up several times here, and it’s happened to me, too.

They really should have included more than one lens removal tool with the Glowforge.


#5

Neodymium magnets are brittle things. Maybe you have a point about getting a spare.


#6

I think more people have reported a broken tube than lens tool. Now that’s something worthy of including an extra :wink:


#7

I’m so sorry your lens tool arrived damaged. I’ve requested a replacement be sent to you right away. Thank you for your patience.


#8