Lid Detached

My entire lid is detached. What do I do?

You have done what you need to do, posting here opens a ticket and staff will be with you soon.
Sadly there is nothing local that can be done for this. They will provide return instructions for you.

I’m sorry to hear you’re having trouble. Unfortunately, this is a problem that we can’t solve remotely, and I will be following up with you shortly via email to discuss this further.