Lid Hinge Broken

The hinges holding my lids have come unglued. This is one of the first backer machines off the line I believe so I’m positive the warranty is over. I originally thought I’d try glueing it back together like many others have posted about, but I think I’d rather send it back to get repaired properly. Can a staff member reach out to me for a quote on such a thing? Thank you so much

1 Like

They’ll end up responding via email since this involves private account info so make sure that @glowforge.com is on your whitelist in your email :slight_smile:

1 Like

Thanks! Yeah I figured that would be the case

2 Likes

Hello @teorourke I am so sorry the hinges holding your lid have come unglued. I sent an email that we’ll be using to help resolve this. I will go ahead and close this topic.

1 Like