Lid is open but it’s not

I had issues with my Glowforge last week and they were kind enough to send me a replacement black cable. Well it came in today and now it’s stuck on open lid but the lid isn’t open. All the connections are good, the lights are lighting up and the front is definitely closed so I’m not sure what to do now. Help! I really want to use it.

All I can think of is to check to make sure that the front drop down panel is completely closed flush. It can trigger that warning too.

If that’s not it, you’ll need to wait for support to check it out. Good luck!


My husband took a look at it and we actually got it fixed. I’m assuming one of the connections just wanted perfect.

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Great! :grinning_face_with_smiling_eyes:

Hello @cornercreationstudio I’m so sorry your Glowforge printer was saying Lid Open once the black cable was replaced. I’m so glad you were able to get your Glowforge printer to operate again.If you ever have any questions or concerns please don’t hesitate to reach out to us.