At first the camera would not take a photo glowforge sent me a new strip that plugs into the side and bottom of the machine not the small strip in the middle of the lid. Now it’s say lid open. Help
It is very easy to damage that strip or not attach the plugs properly. I had the same issue before checking those clips and was able to get it working. I was both relieved and amazed to see that. I would take close photos and see if you can see the problem. If you can’t then post the photos here. It is certainly one side or the other if it is working otherwise.
I see that you’ve also emailed us about this issue and we’re working with you there. To avoid duplicate communication, I’m going to close this thread and we will continue working with you over email.